Privacy policy

Effective Date: 20/8/23

Thank you for visiting Parallel Roasters ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide on our website: https://www.parallelroasters.com/ ("Website"). By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information Collection

We may collect personal information from you when you visit our Website, place an order, subscribe to our services, or interact with our content. The information we may collect includes, but is not limited to:

  • Name
  • Contact information, including email address and phone number
  • Billing and shipping address
  • Payment information
  • Usage data, including browsing activity and preferences

2. Information Use

We use the information collected for the following purposes:

  • Processing orders and subscriptions
  • Providing customer support and communication
  • Improving our products and services
  • Sending promotional emails and newsletters (you can opt out at any time)
  • Analyzing Website usage and trends
  • Complying with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties unless necessary for the purpose of providing our services. We may share your information with:

  • Trusted third-party service providers assisting us in operating our Website and conducting business, such as payment processors and shipping partners.
  • Law enforcement or other governmental authorities when required to comply with legal obligations or protect our rights, safety, or property.
  • Other third parties with your explicit consent or as required by law.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage is completely secure, so we cannot guarantee absolute security.

5. Your Privacy Choices

  • You can manage your account and subscription preferences by logging into your customer portal on our Website.
  • You can opt out of receiving promotional emails by following the unsubscribe instructions provided in each email.
  • You can delete your account by contacting us at coffee@parallelroasters.com .

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience on our Website. You can adjust your browser settings to refuse cookies, but this may affect the functionality of certain features.

7. Australian Privacy Laws

We adhere to the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). If you have concerns about our data handling practices, you can contact the Australian Information Commissioner.

8. Changes to this Policy

We may update this Privacy Policy periodically. The updated version will be posted on our Website, and the "Effective Date" at the beginning of the policy will reflect the date of the latest revision.

9. Contact Us

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at coffee@parallelroasters.com or write to us at:

Parallel Roasters 1/7 Indy Ct, Carrara QLD 4211 Australia

Thank you for entrusting us with your personal information. Your privacy and security are important to us.

Last Updated: [20/8/23]